Tempest7: Blogger

How I hate PBB Global Logistics

For a company who's Mission, Vision and Values state that:

"…Innovation
We take pride in getting the job done on behalf of our customers, regardless of the challenges at hand. We are proactive on their behalf, executing our work with eagerness and a positive attitude. We consistently strive for innovative and creative solutions, looking at new ways of doing things and new opportunities to stand out in the industry."

They are a far cry from proactive. My Toshiba Dynabook CX has been sitting in Purolator/PBB Global Logistic's warehouse for over a week now. I left several messages in the past few days to PBB Global Logistics (my shipping broker according to Purolator) with no success, leaving only voice messages that are never returned. I tried to contact customs directly and was promptly redirected back to my broker.

I don't know how their Vancouver office runs, but it seems less than efficent. Calling up the main switchboard, I managed to listen to the lady talk about apartment hunting for a couple of minutes before she realized she had switched lines by accident. I'm forwarded around a couple of times, eventually leaving a voice mail message with a supervisor who's on vacation until next week.

This is the second time I've had to contact a supervisor before I see action (first time wast with Rogers corporate services for my employee discount). Less than half an hour after I leave that voice mail, "Michael" is calling me back (the original agent who took my credit card number for paying the duty for my shipped item). I asked him why it has been so hard to contact him, and he replies that I only left my name and telephone number. I should have left my shipment tracking number as well. I can't believe he's using this as the excuse for not contacting me back. Apparently he had to forward my case to the supervisor and i was re-assigned a new agent, Christine.

So I'm waiting until the end of today to see what happens. She tells me she will deal with it right away, and for me to check back tomorrow and it should be released.

I'm sick of dealing with these people; ENTJs are not meant to deal with PBB Global Logistics. I can't wait to see the bill they send me.

I'm fighting the cold Tomoka passed onto me. Lets see if I get better before Sunny's Birthday event Friday. Speaking of Birthdays, Yoshiro's birthday is coming up tomorrow. We purchased 'Tupac : Ressurection" the DVD for him and plan to make a custom surprise. I know it will be late, but I'll at least call him to wish him happy birthday.

posted by Tempest7 @ 03:22